Rise of Agon Legal Info

This article covers your right to permanent erasure of all your personal data, as provided for under Data Protection Law.

Your personal data rights

You are provided with certain rights under the European GDPR legislation (General Data Protection Regulation).

In relation to your personal data, data protection laws stipulate a ‘right to be forgotten’ – your right of permanent erasure of your personal data in certain instances.

Please refer to the Toxic Rain Studios Privacy Policy for further information on your rights, the data we collect and store, and how it is used.

How do I request erasure of my Personal Information?

To submit a personal data deletion request, please contact the Toxic Rain Studios Data Protection Team. They can be reached at: Placeholder

Please be aware that requests for personal data deletion cannot be processed in Rise of Agon support tickets. Make sure to utilize the above e-mail address for such requests, not the support ticket submission form.

When submitting a personal data deletion request, please ensure:

• You include the following information if you’ve made real money payments to Toxic Rain Studios on your account(s). This is to validate your identity.
  • Your billing address.
  • The last four digits of your credit card number or paypal transactions ID.
• Any outstanding billing/payment requests (e.g. refund requests) that have been resolved in a support ticket before submitting the deletion request. Payments cannot be refunded after your personal data is deleted from our system.
• You understand the deletion process is permanent and irreversible. Your Rise of Agon account(s) and characters can never be recovered once the request is processed.
  
  

In some instances when deemed necessary, we may request additional information to validate your identity.

Please be aware Toxic Rain Studios in accordance with GDPR reserves the right to refuse some data deletion requests if there are legitimate grounds to retain the data. This includes requests by permanently banned users as certain information is required to ensure abusive users cannot re-enter the game environment.

How long does it take to process a data deletion request?

Toxic Rain Studios Data Protection team aims to respond to and resolve most requests within 30 days of receipt. In some more complex situations this could be extended. You will be notified in a timely manner if this applies to your case.

What happens when a data deletion request is processed?

Your personally identifiable information/data will be permanently deleted from TRS’s systems.

Game data undergoes anonymization and is non-traceable to you as a person. This process renders all your Rise of Agon game accounts & characters permanently inaccessible and unrecoverable.